1. General provisions
These Terms of Purchase and Sale (hereinafter – the “Terms”) are a legally binding document that sets out the mutual rights, obligations and responsibilities of the Buyer (hereinafter – “You”) and the Seller (hereinafter – “We”) when You purchase goods in the online shop (hereinafter – the “e-shop”).
2. Conclusion of the purchase and sale agreement
The agreement between You and Us is deemed concluded from the moment You, having filled the shopping cart in the e-shop, specified the delivery address, chosen the payment method and read our terms, click the “Order” button. Every agreement concluded between Us and You is stored in the e-shop.
3. Your rights
You have the right to buy goods in the e-shop in accordance with these terms and the procedure established by the e-shop. You have the right to withdraw from the purchase and sale agreement with the e-shop, except in cases where the sales agreement cannot be withdrawn from under the laws of the Republic of Lithuania.
4. Your obligations
You must accept the ordered goods and pay the agreed amount for them. If the data provided in Your registration form changes, You must inform us immediately.
5. Our rights
If the Buyer attempts to harm the operation or stable functioning of the e-shop, We may, without prior notice, restrict or suspend their ability to use the e-shop or, in exceptional cases, cancel the order. In the event of important circumstances, We may temporarily or permanently discontinue the operation of the e-shop without prior notice to You. We may unilaterally change these terms.
6. Our obligations
To create all conditions for You to properly use the services provided by the e-shop. To deliver the goods You ordered to the address You specified and within the agreed delivery period, or to serve You when You visit our showroom. If, due to important circumstances, we are unable to deliver the goods You ordered, we undertake to contact You and offer a similar product, and if You refuse to accept the similar product, to refund the money You paid within 72 hours, if You made an advance payment.
7. Payment for goods
You can pay via online banking, pay an advance invoice, pay the courier upon delivery or pay when collecting the goods at the office.
Leasing is available. For conditions, please contact our managers personally.
If goods are ordered as a special order, the e-shop may require a 30% advance payment.
The order is processed only after payment has been received.
8. Delivery of goods
When goods are ordered, we undertake to deliver them within the terms specified in the product description. If it happens that a product is not in stock, we will contact you and agree on a separate delivery time or refund the money.
The overall delivery time of an order is determined by the product in the order that will be delivered last.
Goods are delivered by the seller or by transport authorised by the seller. Goods are delivered to the address specified in advance by the customer and only to the point that can be reached by car. We deliver all goods, regardless of their weight, for a fixed price throughout Lithuania.
You can also collect the goods from our shops in Vilnius or Kaunas.
Upon delivery of the goods, You must check the condition of the parcel together with Our authorised representative. Once You sign the invoice, the parcel is deemed delivered. If You notice damage to the parcel, You must refuse to accept it and note this in the consignment note. If You accept the goods and sign the consignment note without remarks, the parcel is deemed to have been delivered in good order.
9. Return of goods
Goods are returned in accordance with Order No. 217 of the Minister of Economy of the Republic of Lithuania of 29 June 2001 “On the approval of the rules for the return and exchange of goods”.
You have the right to return goods received from us within 14 days, explaining the reasons for the return in writing. The period starts from the moment the goods are received.
Returned goods must be complete. You are responsible for the complete set and packaging of the item. If the item is not complete and properly packed, We or Our representative will not accept it for return. The goods must be returned in the packaging in which they were delivered. The packaging must be undamaged, clean, properly prepared and packed.
If goods of inferior quality or incomplete goods are returned, compensation for the missing value may be required. This provision does not apply if the quality of the goods deteriorated only due to inspection – such as You could have carried out when buying in a shop. You can usually avoid the obligation to pay compensation if you do not use the goods as an owner and do not take any action that could reduce the value of the goods.
When defective goods are returned, We undertake to take back the defective goods and replace them with similar goods. If We do not have similar goods, We refund You the money paid for the goods.
The right of return does not apply to goods made according to the customer’s special instructions.
Returns are at the customer’s expense and risk.
10. Warranty obligations
If the goods have defects at the time of delivery, the seller undertakes to remedy them. UAB „Sirena VS” first of all has the right to repair the goods or, at its discretion, replace them with other goods. If the goods are delivered with defects again or if delivery is delayed beyond the period specified by the customer, the customer may: demand a reduction of the purchase price or cancel the order.
The duration of the warranty is indicated for each product in months, counting from the moment of delivery of the product.
11. Liability
1. You are fully responsible for the accuracy of the data provided in the registration form. If You do not provide accurate data in the registration form, we are not responsible for the resulting consequences. You are responsible for actions performed using the e-shop.
2. In the event of misunderstandings regarding product quality, warranty, questions about installation or order delivery, please always contact us (Contacts) and we will do our best to help and solve the problem promptly.
3. You can submit a request/complaint regarding goods or services purchased in our online shop to the State Consumer Rights Protection Authority (Vilniaus st. 25, 01402 Vilnius, email tarnyba@vvtat.lt, tel. 8 5 262 67 51, fax (8 5) 279 1466, website www.vvtat.lt, its territorial units in the counties – http://www.vvtat.lt//index.php?470187665) or fill in the request form on the ODR platform http://ec.europa.eu/odr/
12. Sending of information
We send all notices to the email address provided in Your registration form and, if necessary, contact You by the phone number provided. You send all notices and questions to the address or email address specified in the “Contacts” section of Our e-shop or call the specified phone number.
The buyer agrees that UAB „Sirena VS” will have access to their email address and other data provided by the buyer (name, surname, phone number, etc.), and also gives permission to store this data and allows the Seller to send newsletters to the buyer (including from other websites operated by the Seller)
13. Final provisions
These terms are governed by the law of the Republic of Lithuania. All disputes arising from the execution of these terms are resolved through negotiation. If no agreement is reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.